Frequently asked questions
Find answers to common questions about our products and services
We’re here to assist you
Whether you have a question, need support, or want to learn more about MontClaire, our team is ready to help.
contact@montclaire.co
Customer service hours
Monday - Friday
9am - 5pm (GMT +2)
Phone
43543545445
Where do you ship?
We offer worldwide shipping. Delivery times vary by location.
How long does shipping take?
Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link via email.
What materials do you use?
We use premium materials such as full-grain leather, high-grade stainless steel, and eco-friendly paper to ensure superior quality.
How should I care for my MontClaire products?
Keep leather items dry and clean with a soft cloth. Store them properly to maintain longevity.
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact us at support@montclaire.com with your order number, and we’ll guide you through the process.
Can I place a bulk order for corporate gifts?
Absolutely! Contact our team for corporate gifting and bulk order inquiries